Refund & Returns Policy

At Home Zone Studio Ltd, we want you to be completely satisfied with your purchase. If you have any questions before placing an order, please contact us at info@homezonestudio.com.

Returns

We have a 30-day return policy for eligible items. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, please contact us at info@homezonestudio.com. If your return is approved, we will provide instructions on how and where to return your item.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Unless an item is faulty, damaged or supplied in error, customers are responsible for the cost of returning approved items.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty or you have received the wrong product, please contact us within 48 hours of delivery at info@homezonestudio.com, including photographs where possible. We will assess the issue and arrange an appropriate replacement, exchange or refund where applicable.

Non-Returnable Items

As many of our products are cut, made or prepared specifically to your order, the following items cannot be returned unless they are faulty, damaged or supplied incorrectly:

• Fabric cut to your requested length or sold by the metre

• Made-to-order curtains

• Roman blinds

• Cushion covers

• Bespoke soft furnishings

• Personalised or custom-made products

Sale items and gift cards are also non-returnable.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Exchanges

If you wish to exchange an eligible item, please contact us before returning your order. Once the original item has been received and approved, you may place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please note that it may take several working days for your bank or card provider to process the refund.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Home Zone Studio Ltd

Email: info@homezonestudio.com